Security Information

Nobody knows your account better than you. That’s why you should never share your card details, internet banking log in and token with anyone over the phone, SMS or email.

GTBank is continuously developing and implementing security enhancements to ensure the integrity of our Online Banking platform. Our goal is to protect your online safety, the confidentiality of our customer account and personal data.

Learn more about protecting yourself online, how to spot fraudulent e-mails and Web sites.

• Giving away your Internet Banking login, card details, PIN and codes from your token device, gives anyone total access to your account. GTBank will never ask for any of these details via any form of communication
• Keep your ATM cards safe and do not share your personal identity number (PIN) with anyone. Do not keep any written copy of your PIN with your card. Memorize it.
• Seeing a phone number or email address you recognize does not mean it is genuine. Always give cold-callers a cold reception
• Use your hand or body to shield your PIN when you are conducting transactions at the Automated Teller Machine (ATM) or when making Point of Sale (POS) transactions at retail stores.
• Create strong passwords for your Internet Banking login and card details. Change them often.
• Check your bank account statements and card transactions regularly to make sure these only reflect transactions you have made. If you see a transaction you cannot explain, report it to the bank.
• Subscribe to SMS alerts to be delivered to your cell phone or email, so you can stay updated on your account activity.
• Always log on to our internet banking service via our website - www.gtbank.co.tz
• Watch out for copycat websites. Don’t fall prey to any website that looks similar to GTBank’s website. Check the URL carefully. (https://)

You are the first and best layer of defense in combating online fraud. Learning to properly detect and avoid online scams is the ultimate protection against fraud. Read the tips below to help you spot potential scams.

Online fraud typically takes the form of fraudulent e-mails and Web sites. These forged means of communication often use corporate logos, colors and legal disclaimers to make them appear authentic.

Fraudulent e-mails are the most common avenue of online scams. A "spoofed" e-mail is one that purports to be from a reputable source in an attempt to trick you into divulging personal or account information, sending payment, or otherwise taking an action that will result in fraud. These attacks are common because they are low-tech and can be easily deployed on a massive scale. Even though the warning signs are there, "phishing" and scam e-mails continue to fool people. Some of these mails also request that customers update their account records by clicking on links to fake Internet banking websites.

Spoofed Web sites, like phishing e-mails, are used by fraudsters who build fake websites that look very similar to GTBank’s website to lure unsuspecting customers into submitting their online banking log-in information and card details which are later used to access such accounts. Spoof Web sites allow fraudsters to collect such sensitive information as Internet Banking Account and ATM Card Details.

GTBank will never ask a customer to provide, verify or update their personal, account or financial information via email or pop-up windows. This includes: Passwords, Personal Identification Numbers (PIN), or ATM, Credit or Debit Card numbers. If you receive an email requesting such information, do not respond and never click on a link contained in a suspicious email.

Phishing involves the use of fraudulent email or browser pop-up messages that appear to be from a legitimate source, often using a company name, logo and/or graphic. A typical scam consists of:

• Receipt of an email message stating you need to update or validate your account information.
• The message suggests a dire consequence, such as your online access expiring or being suspended, if you do not respond.
• Via a link in the message, it directs you to a Web site that looks legitimate, but is not.

The intent is to trick you into divulging personal information, such as your account number, User ID or Password so they can commit crimes of a monetary nature or identity theft. It may also be an attempt to deliver and install malicious code (malware) that can harm your computer.

How to avoid falling for Phishing Scams

Never open any email unless you know who the sender is. The very act of opening an email can infect your computer with malware. Be skeptical of every email you get, and never click on suspicious links, or download suspicious attachments. If all else fails, call your bank.

GTBank is continuously developing and implementing security enhancements to ensure the integrity of our Online Banking platform. Our goal is to protect the confidentiality of our customer account and personal data. While we work to ensure that a secure environment is provided for Online Banking, there are steps that Online Banking clients should follow to protect confidential information while performing financial transactions online:

• Create a strong unique Online Banking password. Select a password that is hard to guess by using random letters, numbers, and symbols. Do not use readily identifiable information such as your name, birth date, or child's name.
• Do not share your password with anyone else. Keep your password secure.
• Do not use the Save Password option on your computer.
• Change your password regularly. We recommend changing your password every 60 to 90 days.
• Signoff when you have finished your online banking session.